FAQ

 

We offer a wide range of life science products including antibodies, ELISA kits, molecular biology reagents, biochemical assay kits, proteins, peptides, and lab accessories.
Most of our products are intended for research use only. Please refer to individual product pages for specific use indications.
Technical documents and MSDS are linked directly on each product page. If something is missing, feel free to contact our support.
You can compare product specifications on the site or contact our support team for expert guidance. Ordering and Payment
Orders can be placed directly through our online platform after selecting products and completing checkout.
We accept PayPal and credit/debit cards (via PayPal guest checkout—no account needed). If a bank transfer is required, please contact our support team to arrange the details.
No, guest checkout is available, but registered users enjoy faster checkout and order tracking.
If you require a different pricing format or a custom quotation, feel free to reach out to our support center. Our team will be happy to assist you with alternative pricing options tailored to your needs. Shipping and Delivery
Yes, we ship to most countries worldwide. Shipping options and timelines vary by region.
Shipping costs are based on product weight, dimensions, and destination, and are shown at checkout.
Delivery times vary by location and shipping method. Most orders arrive within 7–12 business days.
Yes, tracking information will be provided via email once your order is shipped. Returns and Refunds
If you cancel before shipping, no charges apply. Once shipped, the order cannot be canceled.
Please contact us within 48 hours of receiving your order. We’ll assist you with replacement or refund.
Refunds are typically processed within 5–7 business days after the return is received and inspected. Account and Support
Click “Sign Up” on the homepage and fill in your details. Registration is quick and free.
Use the “Forgot Password” link on the login page to reset your password via email.
Support is available via email, chat or through our contact form. Our team typically responds within 24 hours.
Yes, we offer expert consultations. Our team includes specialists from the life science field who can provide guidance via email. Please reach out through our contact page to get in touch. Regulatory and Compliance
Certification status is listed on each product page. Please review carefully before purchasing.
Yes, CoAs are available upon request for most products. For products where this information is available, CoAs can also be downloaded directly from the product pages. Partnerships and Custom Orders
Yes, we collaborate with global distributors. Contact us if you’re interested in becoming a partner.
Absolutely. Let us know what you're looking for, and we’ll do our best to help.
Yes, we offer volume discounts and custom product configurations. Contact our team for a quote.